Privacy Policy

Phoenix Valuations and Consulting (“Phoenix Valuations”, “we”, “us”) respects your privacy. This policy explains how we collect, use, and protect personal information through phoenixvaluations.ca and in the course of our appraisal and consulting services. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Contact details: name, email, phone number, mailing address.
Property and assignment details: property address, ownership, financial and legal information you or your lender provide so we can complete an appraisal or consulting assignment.
Website data: IP address, browser type, device, pages viewed, and referral source, collected through cookies and similar technologies.
Messages you send us through forms, email, or phone.

2. How We Use Information

To respond to inquiries and provide quotes.
To complete appraisal, valuation, and consulting assignments.
To communicate with clients, lenders, mortgage brokers, lawyers, and appraisal management companies on your assignment.
To invoice and collect payment.
To meet legal, regulatory, and professional obligations, including the Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP).
To improve our website and measure advertising performance.

3. Consent
By submitting information or engaging our services, you consent to its collection, use, and disclosure as described here. You may withdraw consent at any time, subject to legal and contractual restrictions, by contacting us. Withdrawing consent may limit our ability to provide services.

4. Disclosure
We do not sell personal information. We disclose it only:

To the client, lender, or intended users named in an engagement.
To service providers who support our operations (website hosting, email, software, payment processing, analytics, advertising), under appropriate safeguards.
To contract appraisers working under our supervision on your assignment.
Where required by law, court order, or regulator, or as required by professional standards.

5. Cookies and Analytics
Our website uses cookies and similar tools to operate, analyze traffic, and measure advertising performance (including Google services). You can disable cookies in your browser settings; some site features may not work as a result.

6. Retention
We keep appraisal files and related records for the period required by CUSPAP and applicable law, then securely destroy or delete them.

7. Security
We use reasonable physical, technical, and administrative safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Storage and Transfers
Our service providers may store or process information outside Canada, where it may be subject to the laws of that jurisdiction.

9. Your Rights
You may request access to, or correction of, your personal information, or ask questions about our practices, by contacting us below. We will respond within the time required by law.

10. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices.

11. Changes
We may update this policy. The effective date above shows the latest version.